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James has over 20 years of experience in insurance claims, specializing in Workers' Compensation. He has adjusted, supervised, and managed the administration of Workers’ Compensation claims in 20 different states. His work experience includes being the Director of Risk Management for the North Carolina School Boards Association. He created a very successful Workers’ Compensation Rehabilitation Unit for school personnel in NC. James's educational background, which centered on computer technology, culminated in earning a Masters of Business Administration (MBA); an Associates in Claims designation (AIC); and an Associates in Risk Management designation (ARM). He is a Chartered Financial Consultant (ChFC) and a licensed financial advisor. He has been certified as an insurance instructor by the NC Department of Insurance. James is on the Board of Directors of the North Carolina Mid-State Safety Council. He has published a manual on Workers’ Compensation, three different claims processing manuals, and has written and has been quoted in numerous articles on reducing Workers’ Compensation costs for public and private employers.